Organizing for America | Austin Voter: No Longer Frustrated, But Still Unhappy

Post from Austin Voter:

No Longer Frustrated, But Still Unhappy

By Philosophistry.com - Feb 20th, 2008 at 2:44 pm EST

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Thank you Sara from Scotland. I knew someone would be camping the RSS feeds on this community blogging system and would jump right in with the right info. Now THAT'S customer service.

Now, someone's got to be Debbie (or Danny in my case) Downer, and that'll be me. I only do it because I love this campaign. Anyway, not everything was groovy after that. I found out I was only half-way through my quest to vote early in the Texas Primary

When I went to the Obama Texas Link and punched in my address, nothing came up. They gave me a phone number in Austin to call. So I called, and I had to sit through 4 or 5 options "do you want Obama merchandise?" No. "Do you want to volunteer." No. I just want to do the ultimate, holy, and existential thing for this campaign, which is VOTE. I don't even want to register to vote. I just want to add another checkmark in Obama's column.

I finally got the "talk to an operator" button. And talked to someone for 5 minutes. But then I ended up just getting another phone number. And when I called them, I finally got a location.

Phew, ok. The total time it took from "idea" to "execution" was about 30 minutes. I got the idea to vote for Obama early watching his Houston video. And now, 30 minutes later, I'm going to get off my chair and vote.

I just want this whole thing to feel like Web 2.0

We got to make it easy for these people.

At every roadblock in the user experience path, some percentage of the users will give up and drop-out. If you add up all those percentages, you may be losing 50% of the people who in that moment of watching Obama's video would vote right now if it was extremely convenient.

This is the optimal experience:
- Google "Obama"
- Click the first link
- See and click a "Vote in upcoming primaries button"
- Punch in your zip code
- See a location with hours of operation
- User then gets up off their butt and wins another one for Obama.

OK. Lecture's over.

Better yet, how can I help relieve this frustration for other potential voters? Yeah? Aren't you glad I'm whining here and not on the Hillary forums, helping us instead of them?

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